After about 13 years with the same web hosting company (IX Web Hosting, over in the USA), it’s time to move on. IX has been purchased by the infamous EIG. I didn’t know exactly how infamous they are, but I did notice when the quality of service instantly decreased to a staggering degree. Not only was the migration of my websites handled in an unprofessional way, with stuff breaking all over the place, but support answering times had increased to more than 48 hours. Sometimes, I’ve waited for 4-5 days for them to answer my tickets.
This led me to document myself a bit about Site5, the company which presumably had acquired IX. Well, guess what… Site5 is just a cover for a larger entity called EIG. In the experienced webmaster’s world, EIG are known to be among the worst hosting providers. It’s not that the performance is bad, but it’s definitely sub-par with the prices they ask while the answering times, professionalism and support staff attitude is also way below the competition.