This wonderful video explains in no uncertain terms why empathy is important, how empathy should work and examples of proper empathetic behavior:
The video can also be found below:
Some people are empathy deficient while others have so much of it that it can become overwhelming under certain conditions. But empathy is a skill and like all skills it can be trained. Through practice, we can hone our empathy so that it aligns with our society’s natural tendency towards evolution and success through mutual support.