After about 13 years with the same web hosting company (IX Web Hosting, over in the USA), it’s time to move on. IX has been purchased by the infamous EIG. I didn’t know exactly how infamous they are, but I did notice when the quality of service instantly decreased to a staggering degree. Not only was the migration of my websites handled in an unprofessional way, with stuff breaking all over the place, but support answering times had increased to more than 48 hours. Sometimes, I’ve waited for 4-5 days for them to answer my tickets.
This led me to document myself a bit about Site5, the company which presumably had acquired IX. Well, guess what… Site5 is just a cover for a larger entity called EIG. In the experienced webmaster’s world, EIG are known to be among the worst hosting providers. It’s not that the performance is bad, but it’s definitely sub-par with the prices they ask while the answering times, professionalism and support staff attitude is also way below the competition.
What’s truly wicked about EIG is their insidious and aggressive strategy of purchasing web hosting providers with a good name. They get their customers and unfortunately, many of these customers stay in the EIG world even if they try to switch to another provider, simply because EIG controls a HUGE number of brands (about 70 at the time of this writing).
To see what all this is based on, please read this review of EIG:
Fortunately, this spring when the acquisition occurred, I just had about 4 months left in my contract. During the past week I’ve been busy migrating all my websites over to A2Hosting^, after a review of 2 other web hosts. The migration went fine and A2Hosting support staff & performance is way up there while the price I got for my first 2 years of hosting is really good. Even better, the site is now hosted in Europe.
I wish A2Hosting stays away from EIG!